Returns & Exchanges
At Elte, we want you to be completely satisfied with your home furnishings, which is why we offer a 30-day return window for eligible items in their original condition. Please note that custom upholstery, final sale items, and delivery fees are non-refundable.
Initiate Your Request
Contact our concierge team or visit our online portal with your order number and email address to begin the return authorization process.
Prepare Your Item
Carefully repackage your items in their original shipping materials to ensure they are protected from damage during the return transit.
Schedule a Pickup or Drop-off
For small parcels, use the provided prepaid shipping label; for large furniture pieces, our white-glove team will contact you to schedule a professional removal.
Receive Your Refund
Once our warehouse inspects the returned merchandise, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing